Donation site issues

Hi

Some of you may have noticed that your donation has disappeared from the Charity Giving website after you made a donation. I have been in contact with Charity Giving and below are the details of what has occurred.

"There has been a temporary problem with the site which is now fixed.
Yesterday morning we discovered that a few payments have been unsuccessful
due to a human error (when uploading and testing a site improvement, one of
our website managers put the giving system onto 'test' instead of 'live' and
forgot to put it back again), which resulted in no payment being taken from
a few cards, and some donations not being made.

so we are writing to each of these to ask the donor to make the donation
again, which hopefully they will agree to do.

We send the donor a link to make the process as simple as possible. As soon as the payment is actually made, it will show on the donation page again."


If you have any queries before re-making payments,or any problems while making the payment, please don't hesitate to get in contact with me at cllwalk (at) gmail.com and I will pass on the details to Charity Giving.

Blog Organiser